Our policy lasts 14 days for all purchases both in-store and online. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. Past 14 days, we may be able to offer you a store gift card in exchange. That decision will be made at the discretion of the staff

All sale priced items are final sale. No refunds or exchanges.

Given the seasonal nature of running crampons, we can only facilitate returns or exchanges on those products until February 28th.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoes must be in new condition with no wear to the outsoles.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you would like to return your purchase, please mail back to:
Capra Running
4-40437 Tantalus Road
Box 2695
Garibaldi Highlands, BC V0N 1T0

Items that are final sale and non-returnable include:

Gift Cards
Bodyglide products
Underwear and sports bras
Food and nutrition items with broken seals: bars, gels, drink mixes/tablets, recovery mixes, etc.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at and reference your order number.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Capra Running
4-40437 Tantalus Road
Box 2695
Squamish, BC V0N 1T0

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping
To return your product, you should mail your product to:

Capra Running
4-40437 Tantalus Road
Box 2695
Squamish, BC V0N 1T0.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.