Returns

Most things you buy from us, in the shop or online, can come back within 30 days if they're unused and in their original packaging. Running crampons have 14 days, and a few things are final sale.

  1. Try it at home

    You have 30 days from the day you buy to decide. Keep it unused and hang on to the packaging.

  2. Pack it up

    Unused, in its original packaging, with your receipt or proof of purchase.

  3. Send it back

    Mail it to the PO Box address below. For anything over $75, use a tracked service.

  4. We refund you

    We look it over, email you, and refund your original payment method.

What comes back

What Window What you get
Most things 30 days from purchase Refund to your original payment
Running crampons 14 days from purchase Refund or exchange
Most things, later on After 30 days No refund, but we may offer store credit. That's the staff's call.
Final sale items, listed below None No refund or exchange

Condition

Items must be unused, in the condition you received them, and in their original packaging. Shoes must be in new condition with no wear on the outsoles.

We need a receipt or proof of purchase.

We may give only a partial refund for an item that comes back damaged, missing parts or not in its original condition, when that isn't our mistake.

Final sale

These can't be returned or exchanged:

  • Sale-priced items
  • Gift cards
  • Underwear, sports bras and socks
  • Food and nutrition
  • Squirrel's Nut Butter products

Where to send it

Mail your return to this exact address, PO Box included.

Capra Running
4-40437 Tantalus Road
PO Box 2695
Squamish, BC V0N 1T0

A return sent without the PO Box number may not reach us.

Return shipping

You pay to ship a return to us, and we don't refund the original shipping cost. If we cover the return shipping, that cost comes off your refund.

For anything worth more than $75, use a tracked service or buy shipping insurance. We can't guarantee that an untracked parcel reaches us.

Refunds

Once your return arrives we look it over, then email you to say it's here and whether the refund is approved. An approved refund goes back to your credit card or original payment method automatically.

Exchanges

We handle exchanges case by case. Email hello@capra.run first, then send the item to the same address. How long the replacement takes to reach you depends on where you live.

Gifts

If the order was marked as a gift and shipped straight to you, you get a gift credit for the value of the return. We mail you a gift certificate once the item arrives.

If it wasn't marked as a gift, or it shipped to the giver first, the refund goes to the giver, and they'll find out about the return.

Late or missing refunds

Check your bank account again first. Then call your credit card company, since a refund can take a while to post. Then call your bank.

If it still hasn't shown up, email hello@capra.run with your order number.

Not sure if something qualifies? Email hello@capra.run before you send it.

Shipping policy