Shipping policy

We pack every order at the shop in Squamish and send it with Canada Post or UPS. If it's in stock, it leaves within one business day. Canadian orders over $175 ship free.

Free shipping over $175

Canadian orders over $175 before tax ship free with Canada Post Expedited Parcel. Checkout adds the free option on its own, so there's no code to enter. The free rate is for Canada Post Expedited Parcel only. UPS is still charged at its normal rate.

Rates and timing

  • Canada, Canada Post Expedited Parcel: 3 to 6 business days. Free over $175, otherwise calculated at checkout.
  • Canada, UPS Expedited: 2 to 3 business days. Calculated at checkout.
  • United States, Canada Post Tracked Packet USA or UPS Worldwide Expedited: allow extra time. Calculated at checkout.

In-stock orders leave the shop within one business day. Weekends and holidays don't count. Every shipping option comes with a tracking number. Carriers deliver Monday to Friday, not on statutory holidays. We ask for a phone number at checkout so the carrier can reach you about the delivery.

Where we ship

Canada, the US and Europe. A few brands only let us ship within Canada, and checkout tells you if something in your cart is one of them. Need a different carrier? Email hello@capra.run and we'll sort something out.

Delivery estimates

Transit times are estimates, not guarantees. Bad weather, remote addresses and borders all slow a parcel down, so allow extra time for anything leaving Canada. That said, we'll get your order to you as fast as we can.

Pick up at the shop

Choose in-store pickup at checkout and collect your order at 4-40437 Tantalus Rd in Squamish. You can also send your own courier for it.

Taxes and duties

Canadian orders are charged sales tax at checkout, based on the province or territory we're shipping to. We don't charge tax on orders leaving Canada. Your customs office may charge duties and taxes when the parcel arrives, and those are yours to pay.

Refused shipments

If you refuse a delivery, you still owe the original shipping cost and any duty, taxes and customs fees. We subtract them from your refund.

Packaging

We use as little packing material as we can while keeping your order safe.

Questions? Email hello@capra.run.